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Fly On The Wall

Fly On The Wall

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E-commerce Transformation

The retail landscape has undergone a significant transformation with the rise of e-commerce. Businesses are now able to reach customers beyond geographical limitations, offering convenience and a wider range of products. This shift has forced traditional retailers to adapt or risk obsolescence.

Benefits of E-commerce

  • Wider Reach: Access to a global customer base.
  • Cost Efficiency: Reduced overhead costs compared to physical stores.
  • Data Insights: Ability to analyze customer behavior and preferences.

As e-commerce continues to grow, businesses must innovate to stay competitive in this dynamic environment.

CASE STUDY

A "Fly On The Wall" Immersive NSM Experience

A top 5 large pharmaceutical company wanted to support their NSM attendees to better understand the customer experience and mindset through real world scenarios. PFG MedComm partnered with the production agency to develop strategic approach and content.

Anticipated

Anticipated

Anticipated various clinical, patient, and access scenarios that would be most valuable for understanding the customer mindset.

  • Landscape Assessment & Strategic Recommendations

Adapted

Adapted

Adapted the immersive experience through the development of customer personas, characters, and scenarios.

  • Stakeholder Mapping
  • Customer Research

Accomplished

Accomplished

Accomplished by creating robust immersive storylines, scripts, and scenes for NSM attendees to understand the customer experience.

  • Comprehensive NSM Training
Navigate market access with confidence.
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